Intercom is a customer support platform for handling queries from potential customers and existing clients.
If you have their chatbot on your website, it's easy for people to raise questions wherever they are in your application. With this, you can receive a lot of queries and can have a lot of customer records created.
With the Epi Intercom integration, if they're on the phone or you need to get to the customer conversation, it's easy with the Epibar — the one tool you need and always ready to take your query, taking you straight into the Intercom conversation.
If you have other integrations installed and these services have records on this customer too, when you type their name you'll see all the records for this customer, all in one place. So you have a one-stop-shop for everything about the customer, and indeed about whatever you query.